Refund Policy

Last Updated: May 1, 2024

Introduction

At CS Gaming Hub, we strive to ensure complete satisfaction with all our products and services. This Refund Policy outlines our procedures for refunds, including eligibility requirements, timeframes, and how to request a refund.

By purchasing any products or services from CS Gaming Hub, you agree to this Refund Policy. If you do not agree with any part of this policy, please do not proceed with your purchase.

Products and Services Covered

This Refund Policy covers the following products and services offered by CS Gaming Hub:

  • Premium membership subscriptions
  • Digital content and guides
  • Market analysis reports
  • One-on-one consultation services
  • Educational courses and webinars

Refund Eligibility

Premium Membership Subscriptions

For monthly subscriptions:

  • You may request a full refund within 7 days of your initial purchase if you have not accessed more than 25% of the premium content.
  • No refunds will be issued for cancellations after the 7-day period.
  • Cancellation of a subscription stops future billing but does not automatically qualify for a refund of the current billing period.

For annual subscriptions:

  • You may request a full refund within 14 days of your initial purchase if you have not accessed more than 10% of the premium content.
  • Partial refunds may be issued on a prorated basis within 30 days of purchase.
  • No refunds will be issued after 30 days from the purchase date.

Digital Content and Guides

  • Due to the nature of digital products, refunds for downloadable guides, e-books, and other digital content are only available if the content has not been downloaded or accessed.
  • If you experience technical issues that prevent access to the content, you may be eligible for a refund or replacement at our discretion.
  • Refund requests must be submitted within 7 days of purchase.

Market Analysis Reports

  • Refunds for market analysis reports are available within 3 days of purchase if you have not viewed or downloaded the report.
  • No refunds will be issued after the report has been accessed or after the 3-day period.

One-on-One Consultation Services

  • Full refunds are available if you cancel at least 48 hours before your scheduled consultation.
  • A 50% refund is available for cancellations between 24-48 hours before the scheduled consultation.
  • No refunds are available for cancellations less than 24 hours before the scheduled consultation.
  • If you are dissatisfied with the consultation, you may request a partial refund within 48 hours after the consultation has taken place. Each case will be reviewed individually.

Educational Courses and Webinars

  • For pre-recorded courses, refunds are available within 7 days of purchase if you have completed less than 25% of the course.
  • For live webinars, refunds are available up to 24 hours before the scheduled start time.
  • No refunds are available once a live webinar has begun or concluded.

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at refunds@csgaminghub.com or through the contact form on our website.
  2. Include the following information in your request:
    • Your full name
    • Email address associated with the purchase
    • Order number or transaction ID
    • Date of purchase
    • Product or service purchased
    • Reason for requesting a refund
  3. Our team will review your request and respond within 2 business days.

Refund Processing Time

Once your refund is approved:

  • Credit card refunds typically process within 5-10 business days, depending on your card issuer.
  • PayPal refunds typically process within 3-5 business days.
  • Bank transfers may take 7-14 business days to appear in your account.
  • Cryptocurrency refunds are processed within 5 business days.

Non-Refundable Items

The following items are non-refundable:

  • Purchases made using promotional codes or discounts greater than 50% off the regular price.
  • Customized or personalized market analysis reports created specifically for your portfolio.
  • Group coaching sessions that have already been attended.
  • Digital content that has been fully downloaded, accessed, or consumed.
  • Services that have been fully rendered.

Exceptional Circumstances

We understand that exceptional circumstances may arise. In the following cases, we may consider refund requests outside of our standard policy:

  • Technical issues that prevent access to our services, which we cannot resolve within a reasonable timeframe.
  • Significant and unexpected changes to the content or service that materially affects its value.
  • Medical emergencies (documentation may be required).

These exceptions are evaluated on a case-by-case basis and are granted at our discretion.

Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

  • Cancellation refers to stopping future payments for subscription services. Cancelling a subscription does not automatically qualify you for a refund of your current billing period.
  • Refund refers to returning money for a service or product already purchased.

You can cancel your subscription at any time through your account settings or by contacting customer support.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

For any purchases, the Refund Policy in effect at the time of purchase will apply.

Dispute Resolution

If you believe your refund request was incorrectly denied or you have other concerns about our Refund Policy, please contact our customer service team for further assistance. We are committed to resolving disputes fairly and promptly.

If we cannot resolve your concern directly, you may have the right to seek resolution through alternative dispute resolution methods, as outlined in our Terms and Conditions.

Contact Information

If you have any questions about this Refund Policy, please contact us at:

  • Email: refunds@csgaminghub.com
  • Phone: +447358663042
  • Address: 9 Zach Camp North Harleybury, B47 5EE, United Kingdom

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.